Feedback & Complaints...

AMPARO Advocacy believes that having a good, easy to use complaints and feedback policy is very important. We believe that it is okay to give feedback or to complain, and to expect AMPARO Advocacy to take your concerns seriously. We
also believe that by listening to you AMPARO Advocacy can become a better Advocacy organisation.

Who can give feedback/complain?
Anyone in contact with AMPARO Advocacy or a family member/friend of somebody who is in contact with AMPARO Advocacy can provide feedback or make a complaint.

What can you give feedback/complain about?
You can give feedback or complain about anything you think AMPARO Advocacy, or a staff member of AMPARO Advocacy has done which makes you unhappy, you feel is unfair and/or you feel is not what AMPARO Advocacy said they would do.

How to provide feedback/ complain?
Tell somebody at AMPARO Advocacy that you want to provide feedback or make a complaint.
• You can speak to somebody at the office.
• An interpreter will be provided to assist you.
• You can ring (07) 33692500 or email amparo@amparo.org.au
• Or you can write a letter to AMPARO Advocacy Inc. 9 Chippendall Street, Milton Qld 4064

Who to give feedback or complain to?
These are the people you can contact. You can have someone help you (a family member/ friend) if you wish.
• If you feel comfortable, you can speak to the person directly involved with your problem or you can speak to the Coordinator.
• If you do not want to speak to the Coordinator, you can ring AMPARO Advocacy on (07)33692500 or email amparo@amparo.org.au and they will ask the President of AMPARO Advocacy’s Management Committee to contact you.

AMPARO Advocacy can provide you with a full copy of the Complaints / Feedback Policy in English or have it interpreted to you on request.